Shipping and Delivery
Shipping and Delivery
We strive to deliver your order as quickly and correctly as possible. In this document you will find all information about our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking details.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery can be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China via Australia Post. As a result, customs costs may apply, depending on the country of delivery.
Shipping Costs
The shipping costs are shown at checkout. These depend on the weight, the destination and the chosen shipping type.
Shipping Responsibility
- If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.
- Check your address carefully; errors must be reported within 24 hours after placing the order.
For questions about shipping you can contact us via info@anna-janemelbourne.com.
