Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made via the website of Anna & Jane Melbourne, located at Bart Verhallenplein 145, reachable via info@anna-janemelbourne.com.
1. Applicability
By placing an order you agree to these terms and conditions.
2. Product Information
We do our utmost best to describe the products correctly and to provide current information. However, typos or inaccuracies can occur.
3. Ordering and Payment
Orders are processed after receipt of a full payment. The available payment methods can differ per country. Customers must check themselves which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 business days
- Shipping time: 3-7 business days (depending on location)
- Shipping takes place directly from our supplier in China
5. Returns and Cancellations
See our separate returns policy for all conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the provided address carefully.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Anna & Jane Melbourne and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@anna-janemelbourne.com. We strive to respond within 5 business days.
9. Applicable Law
Australian law applies to these terms and conditions.
